PrintedEdges.com Privacy Policy

1. Introduction

PrintedEdges.com ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit printededges.com and use our book edge design services. By using our Service, you consent to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

We collect information you voluntarily provide when you:

• Create an account or place an order
  • Name and email address
  • Payment information (processed securely through Stripe)
  • Billing address information
  • Communication preferences
• Upload files for processing
  • PDF files containing your book content
  • Design preferences and specifications
  • Project names and descriptions
• Contact our customer support
  • Messages, inquiries, and correspondence
  • Customer service interaction records
  • Feedback and survey responses

2.2 Information Automatically Collected

When you visit our website, we automatically collect:

• Technical Information
  • IP address and device identifiers
  • Browser type and version
  • Operating system information
  • Page views and clickstream data
  • Time and date of visits
• Analytics Data
  • Website usage patterns
  • Performance metrics
  • Traffic sources and referral information
  • Session duration and bounce rates

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to remember preferences, analyze performance, provide personalized content, and enable essential functionality.

Cookie Types:

• Essential Cookies: Required for website operation
• Analytics Cookies: Help us understand website usage (Google Analytics)
• Preference Cookies: Remember your settings and choices
• Marketing Cookies: Support advertising and promotional activities

3. How We Use Your Information

3.1 Service Delivery

• Process your orders and deliver custom edge designs
• Handle file uploads and PDF processing
• Provide customer support and technical assistance
• Send order confirmations and delivery notifications
• Manage your account and maintain service records

3.2 Business Operations

• Process payments securely through Stripe
• Prevent fraud and ensure account security
• Comply with legal obligations and resolve disputes
• Improve our services based on usage analytics
• Develop new features and enhance user experience

3.3 Communication

• Send transactional emails and account notifications
• Provide customer support responses and assistance
• Share important service announcements and policy updates
• Send marketing communications (with your consent)
• Conduct customer surveys and feedback collection

3.4 Analytics and Improvement

• Analyze website performance and user behavior
• Track business metrics and conversion rates
• Identify technical issues and optimize performance
• Research market trends and customer preferences
• Measure partnership performance (e.g., IngramSpark referrals)

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We share information with trusted providers that support our operations:

• Payment Processing: Stripe (payment card information, billing details)
• Website Analytics: Google Analytics (anonymous usage data)
• Email Communications: Email service providers (contact information)
• File Storage: Secure cloud storage providers (uploaded files, temporarily)
• Customer Support: Help desk and communication tools

4.2 Business Transfers

If PrintedEdges.com is involved in a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity with appropriate safeguards.

4.3 Legal Requirements

We may disclose information when required by law or to comply with legal process, protect our rights and property, investigate fraud or security threats, enforce our Terms of Service, or protect other users and the public.

4.4 Aggregated and De-Identified Data

We may share aggregated, de-identified information that cannot reasonably be used to identify you for business purposes, research, or marketing insights. We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Retention and Storage

5.1 Retention Periods

• Account Information: Retained while your account is active and for 7 years after closure for business records
• Uploaded Files: Stored for 90 days after processing, then permanently deleted
• Payment Information: Retained per legal requirements and Stripe policies
• Analytics Data: Retained for up to 26 months for business analysis
• Communication Records: Retained for 3 years for service quality and compliance

5.2 Data Security

• Encryption in transit and at rest
• Access controls limited on a need-to-know basis
• Regular security audits and vulnerability assessments
• Secure infrastructure and industry-standard practices
• Employee training on privacy and security awareness

5.3 Data Location

Your information may be stored and processed in the United States or other countries where our providers operate. We ensure appropriate safeguards are in place for international transfers.

6. Your Privacy Rights

6.1 General Rights

• Access your personal information and request a copy
• Correct inaccurate or incomplete information
• Delete your account and associated personal information
• Restrict certain processing activities
• Request data portability
• Object to certain uses of your information

6.2 Marketing Communications

• Opt out of marketing emails using unsubscribe links
• Update preferences in your account settings
• Contact us to modify communication preferences

6.3 Cookie Management

• Manage cookies through browser settings
• Use opt-out tools for analytics and advertising cookies
• Adjust privacy preferences in your account

6.4 California Privacy Rights (CCPA)

California residents may request to know, delete, or opt out of certain uses of personal information. We do not sell personal information and do not discriminate against users who exercise their rights.

6.5 European Privacy Rights (GDPR)

If you are located in the European Economic Area, you have the rights above and the right to lodge a complaint with a supervisory authority.

7. Children's Privacy

Our Service is not intended for children under 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will delete it promptly.

8. International Transfers

PrintedEdges.com operates primarily in the United States. If you access our Service from outside the U.S., your information may be transferred to, stored, and processed in the United States.

9. Third-Party Links and Services

Our website may contain links to third-party websites or services including payment processors, social media platforms, partner websites, and analytics services. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies before interacting with them.

10. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post updates on our website, adjust the "Last Updated" date, send email notifications for significant changes (if you provided an email address), and provide prominent notice on our website when appropriate. Continued use of the Service after updates indicates acceptance of the revised policy.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

PrintedEdges.com
Email: printededges@gmail.com
Website: www.printededges.com
Subject Line: Privacy Policy Inquiry

We respond to privacy-related inquiries within 30 days, including requests for account deletion, data removal, access, corrections, and CCPA or GDPR-related inquiries.

12. Data Controller Information

PrintedEdges.com serves as the data controller for information collected through our Service and is responsible for determining the purposes and means of processing your personal information in accordance with applicable privacy laws.

Summary of Key Points

• What information do we collect? Personal information you provide (name, email, payment info, uploaded files) plus automatic information (analytics, cookies, usage data).
• How do we use your information? To provide edge design services, process payments, communicate with you, improve the site, and comply with legal obligations.
• Do we share your information? Only with trusted service providers, for legal compliance, or in business transfers. We do not sell personal information.
• How long do we keep it? Account info while active plus 7 years, uploaded files for 90 days, other data per legal requirements.
• What are your rights? Access, correct, delete, restrict, or port your information; opt out of marketing; manage cookies; additional rights for California and EU residents.

By using PrintedEdges.com, you acknowledge that you have read, understood, and agree to this Privacy Policy.